No outcome of the claim

My car was involved in accident on 23/6/2017. It was reported at Harding police station as ****** vehicle of which the driver was my son. He had ****** spare key. It was assessed as beyond repairs. My problem is that my insurer, axsure does not give me the outcome of the claim till to date . Contact: ********** 322. Email ********** my cell no ********** 370. Kindly help me.