Never Insure with Axsure!!!!! VERY ***********, POOR SERVICE
<p>Good Morning Axsure,</p> <p>Very disenchanted customer.</p> <p><br />As I write this, I am extremely disappointed with the service that I have<br />received from AXsure.</p> <p>On the 14th of January, while driving home from I accidentally hit a dog<br />with my car and damaged my front bumper got damaged.</p> <p>With the peace of mind that I have insurance, I did not despair. On Monday<br />the 15th of January I called you with regards to the accident, a claims<br />form was subsequently sent to me with instruction that I should fill it in<br />and forward it back accompanied with an accident report and pictures of the<br />damages.</p> <p>I was informed that a claims consultant would contact me, which up to date<br />has still not happened.</p> <p>I have to constantly call in, only to be sent from pillar to pole and told<br />that the claims department does not take any calls. On the 25th January I<br />received a mail from Sipho Sithole who happens to be from the claims<br />department stating that “<br />*We refer to an incident of 14th January 2017 and wish to advise that we<br />have appointed an assessor to assess the damages. Upon receipt of the<br />report, this matter will receive our further attention.”*</p> <p>No time frame has been set with regards to turn around time.</p> <p>I really envy other service providers; my fiancée was involved in accident<br />2 years ago and his insurance called him day and night and constantly kept<br />him updated on all developments. What really rubs salt in the wounds is<br />that your debit order came off today with no hassles from my side.</p> <p> The sad thing is that everytime you debit my account there are funds but the service is not as quick, how ridiculous is it for me to wait 4days just for you to view the pictures of the damaged vehicle and how will the accessor see the internal damages on the pictures? Will this be an accurate assessment according to you? When i call the call centre, the stupid massage centre cannot answer any claim related issues-they say they just message deliverers. I hate this company period.</p> <p>I am at a point of considering legal action; maybe then this matter will be<br />resolved amicably.</p>