WM
William M

1 reviews | Active since Jul 2019

06 Sept 2019, 08:56

Mr

Axsure is not unfair, after I was involved in the accident, I try to call them, the number that they gave me it was not working. After I got the their details they took my car when I was claim, now I was doing a follow up, they told me that my car is a write off, and they told me that my claim it was rejected, due to non payments of the month of August. No communication was made, no sms was send to me that the premier did not go through, I even called the brokers who help me to get that insurance. Everyone start to isolate them self, premier of the month of September they took it, my question is why they debit me for this month if the debit order for last month it did not go through, my advice is never trust this guys, make sure u get new quote from other insurance.

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Replies (1)
CHS Claims Handling Services
CHS Claims Handling Services's reply17 Sept 2019, 13:47
Official
Good day, William, Thank you for your feedback. As per your original agreement with us, your claim will be repudiated should your monthly premiums not be paid. Unfortunately, due to a lapse in payment, we were unable to assist you further. Please direct your query to your Broker for further assistance. Kind Regards,
The Axsure Team.