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Nomonde M
1 reviews | Active since Mar 2019
06 Mar 2019, 15:02
Mercedes Benz C220 engine affected by water
Axsure insurance and Mercedes Benz failed to repair my car . Axsure said my car engine problem is due to mechanical problem, while Mercedes Benz say the engine was affected by water- I am not a mechanic between the two I am not who is speaking the truth. I took the matter to both motor industry and short term insurance ombudsmen both did not assist me. I elevated the matter to the NCC national consumer commission after numerous follow ups I did not get any assistance. I am without a car for 15 months now but still paying the insurance every month. a last straw was that Mercedes benz wanted the car back in September 2018, as it was on agility and therefore due. I had to get a loan from the bank as we speak I am paying triple to what I was paying, can you imagine. paying for the car that is parked at home and using the public transport. after 4 months of assessment by the same insurance company, car came back with scratches and one mirror ********** and the other cracked. upon follow up no one bothered to provide me with any answers. I am so angry and frustrated. this is unfair and is not right at all
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Replies (2)
CHS Claims Handling Services's replyOfficial
07 Mar 2019, 12:37Good day Nomonde, We would like to address some irregularities as pointed out in your message above. You confirm to have referred the matter to various regulatory authorities as well as your legal advisers with whom Axsure was in communication with on a regular basis. We respectfully suggest that you continue to communicate with those institutions with regards to your suggestion that they failed to assist you. You have omitted to include in your missive that your car hire facility provides cover for 30 days, but that in order to assist you while external and independent engineers were investigating the cause of your vehicle’s breakdown, Axsure frequently assisted and accommodated your requests for extension, with the insurers eventually paying for 107 days of car hire. It should therefore be clear that all steps were taken to reach a correct conclusion, we are surprised by your suggestion that you received no response from us as this is untrue. We are happy to provide records of various emails and letters wherein it was clearly explained that the claim you had submitted was not an insurance claim, which was confirmed by the insurers. Should you have any additional information to include please send it to ***. Kind Regards, The Axsure Team.
CHS Claims Handling Services's reply07 Mar 2019, 12:37
Official
Good day Nomonde, We would like to address some irregularities as pointed out in your message above. You confirm to have referred the matter to various regulatory authorities as well as your legal advisers with whom Axsure was in communication with on a regular basis. We respectfully suggest that you continue to communicate with those institutions with regards to your suggestion that they failed to assist you. You have omitted to include in your missive that your car hire facility provides cover for 30 days, but that in order to assist you while external and independent engineers were investigating the cause of your vehicle’s breakdown, Axsure frequently assisted and accommodated your requests for extension, with the insurers eventually paying for 107 days of car hire. It should therefore be clear that all steps were taken to reach a correct conclusion, we are surprised by your suggestion that you received no response from us as this is untrue. We are happy to provide records of various emails and letters wherein it was clearly explained that the claim you had submitted was not an insurance claim, which was confirmed by the insurers. Should you have any additional information to include please send it to ***. Kind Regards, The Axsure Team.
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Nomonde M's updateReviewer Update
08 Mar 2019, 13:25courtesy car was what I paid for , but it was never a favor extensions were due to your delayed assessment process and while the car was with Mercedes Benz you never provided me with a car . immediately you issued a repudiation letter the car was taken. you said that the car was not affected by water What proof do I have except for your report which was based on assumptions . Mercedes Benz opened the engine and Mercedes Benz SA provided me with a report that says there are traces of water in the engine which caused stress on the engine components that failed due to fatigue.
To dispute that I expect you to open an engine in my presence to dispute claims by Mercedes Benz that is all what I want. again my car in your custody came back with scratches on its body , dirty and drivers mirror totally st********** the passenger mirror was also cracked I have an email asking you as to what happened to it, no one responded. the email was directed to Francois and Leigh I never received any explanation. As you claim to be a credible and responsible insurance I still need to know what happened to the car. without you proving to me that my car engine was not affected with water I will not rest and go anywhere until that is done . I will again forward the report from Mercedes Benz to you. just prove them wrong full stop!
NM
Nomonde M's update08 Mar 2019, 13:25
Reviewer Update
courtesy car was what I paid for , but it was never a favor extensions were due to your delayed assessment process and while the car was with Mercedes Benz you never provided me with a car . immediately you issued a repudiation letter the car was taken. you said that the car was not affected by water What proof do I have except for your report which was based on assumptions . Mercedes Benz opened the engine and Mercedes Benz SA provided me with a report that says there are traces of water in the engine which caused stress on the engine components that failed due to fatigue.
To dispute that I expect you to open an engine in my presence to dispute claims by Mercedes Benz that is all what I want. again my car in your custody came back with scratches on its body , dirty and drivers mirror totally st********** the passenger mirror was also cracked I have an email asking you as to what happened to it, no one responded. the email was directed to Francois and Leigh I never received any explanation. As you claim to be a credible and responsible insurance I still need to know what happened to the car. without you proving to me that my car engine was not affected with water I will not rest and go anywhere until that is done . I will again forward the report from Mercedes Benz to you. just prove them wrong full stop!