Horrible service. Worst EVER.

Item: CHS Claims Handling Services
Rating: 1
Author: Thulani L

I have never ever experienced such horrible service anywhere in my life. I have been without my car for 2 months now going on month 3 with no help from the administrators or insurer. I have had to take things upon myself and make follow ups with the Panel beater and only learnt last month that even though my claim had been approved no communication was sent to the panel beaters to collect my car from SMD and start the repairs. As we speak no one is giving me any feedback I have no turn around time for when I will get my car back. I am the one constantly calling the insurance and panel beaters to find out when my car will be fixed. The also seems to be no sense of urgency from all the parties involved. I would have expected the insurance (knowing they delayed the approval) to atleast keep me updated with what's going on or to put pressure on the panel beaters to have my car in good condition and brought back to me.

Helpful (0)

Replies (2)

CHS Claims Handling Services's replyOfficial

19 May 2022, 10:20

Good day We acknowledge receipt of your complaint. Your claim documents were received on the 10th of March 2022 and authorization for repairs given on the 23rd of March. According to our information the repairer had advised you on many occasions that a certain part is awaited and that repairs cannot be completed without that control unit. The part arrived on the 10th of May and the vehicle is currently in assembly. The repairers confirmed that they had constantly updated you with the progress of the repairs but if they had not done so, please advise and we can investigate further.

CHS Claims Handling Services's reply19 May 2022, 10:20

Official

Thulani L's updateReviewer Update

19 May 2022, 13:23

You are a few months late and the reply itself is also a disappointment because the is no acknowledge of the fact that I had to take it upon myself to follow up on the car and the has until today not been a single confirmation of when to expect my car I have had to spend so much on phone bills doing my own follow ups. Your services are really poor and for a car repair which is less than R20k to take over 2 months is just a disappointment

Thulani L's update19 May 2022, 13:23

Reviewer Update