Horrible service and worse attitude

My car was ****** on the 17th of May. I called Axsure and reported immediately. Case number was given to them 2 days later. From the beginning Zisanda who was apparently in chargde of my claim was absolutely in the dark and kept on treating the case as an accident and not a theft no matter how many times i corrected her. I was then referred to Marine Frankenwho was initially very helpful but eventually failed to go any further as between the assessor and insurer, there were too many issues and everything takes a long time to happen. just over two weeks ago i was rendered an agreement of loss which if i had signed, i was told that i would be paid out two weeks later. but the AOL was completely wrong , the amount for the vehicle worth and the excess were both completely wrong and if i had signed it i would have been ****** of R34000. I called them everyday for another 7 working days with absolutely no assistance until i threatened to start contacting the ombudsman. I was then referred to Francois Theron who assured me on the 21st of June that i would have an answer by the 25th of june. on the 25th he said the 26th, on the the 26th he changed the story. he then got an attitude with me because i called him out for displaying lack of knowledge of my claim and today we are still getting into arguments over email because nobody seems to understand the urgency.

Please help?