Greetings. I am insured with renasa for a car insurance My insurance was suppose to debit money on the 27the of Dec 2023 which didn't. On the following day i called my broker and told him that they didn't deduct anything and he said it has bounced but the

Greetings. I am insured with renasa for a car insurance My insurance was suppose to debit money on the 27the of Dec 2023 which didn't. On the following day i called my broker and told him that they didn't deduct anything and he said it has bounced but they will redebit again on the 2nd of January 2024 which they didn't. On the 30th Dec 2023 i got involved in a car accident. I tried to claim and i was told that my insurance has lapsed and during the the time of accident the car was not covered. On the 25th of January 2024 the insurance debited money in my account, again on the 26th of February 2024 the insurance debited money again. But when I try to reach to them for help they refuse to assist me.