EM
Eddy M
1 reviews | Active since Jan 2022
11 Sept 2023, 12:03
ENQUIRE FRM OMBUDSMAN
Good morning i understand u declined my claim please help me with the following documents cos ombudsman need this following documents:Policy schedule. ID copy of the policyholder. Precise details of complaint (articulating the event that gave rise to the claim and the nature of your dispute). Correspondence between you and your insurer, if any. Rejection letter (if applicable). Power of Attorney, letter of consent, Letter of Executorship, Broker appointment letter, in favor of the person acting on behalf of the policyholder (where applicable
Helpful (0)
Replies (2)0
Replies (2)
CHS Claims Handling Services's replyOfficial
11 Sept 2023, 12:33 Dear Eddy,
You need to supply that information directly to the Onbudsman from your side.
CHS will no longer be engaging on the issue as all the information has been provided to you from your Insurer. You should have all the information required to submit personally.
Kind Regards
The CHS Team
You need to supply that information directly to the Onbudsman from your side.
CHS will no longer be engaging on the issue as all the information has been provided to you from your Insurer. You should have all the information required to submit personally.
Kind Regards
The CHS Team
CHS Claims Handling Services's reply11 Sept 2023, 12:33
Official
Dear Eddy,
You need to supply that information directly to the Onbudsman from your side.
CHS will no longer be engaging on the issue as all the information has been provided to you from your Insurer. You should have all the information required to submit personally.
Kind Regards
The CHS Team
You need to supply that information directly to the Onbudsman from your side.
CHS will no longer be engaging on the issue as all the information has been provided to you from your Insurer. You should have all the information required to submit personally.
Kind Regards
The CHS Team
CHS Claims Handling Services's replyOfficial
11 Sept 2023, 13:17Dear Eddy,
Here is feedback directly from the CHS Team below:
1): We did not decline the claim (reject), the claim was closed as the client indicated that they cannot afford the excess of R4 000. 2): Caterina from Hollard Insure Complaints dealt with the client on their side and she advised that they sent their final response to the insured on 01/09/2023.
3): The client should have all the documentation that the Ombudsman requires at his disposal so that he can submit the documentation himself.
Kind Regards,
The CHS Team
Here is feedback directly from the CHS Team below:
1): We did not decline the claim (reject), the claim was closed as the client indicated that they cannot afford the excess of R4 000. 2): Caterina from Hollard Insure Complaints dealt with the client on their side and she advised that they sent their final response to the insured on 01/09/2023.
3): The client should have all the documentation that the Ombudsman requires at his disposal so that he can submit the documentation himself.
Kind Regards,
The CHS Team
CHS Claims Handling Services's reply11 Sept 2023, 13:17
Official
Dear Eddy,
Here is feedback directly from the CHS Team below:
1): We did not decline the claim (reject), the claim was closed as the client indicated that they cannot afford the excess of R4 000. 2): Caterina from Hollard Insure Complaints dealt with the client on their side and she advised that they sent their final response to the insured on 01/09/2023.
3): The client should have all the documentation that the Ombudsman requires at his disposal so that he can submit the documentation himself.
Kind Regards,
The CHS Team
Here is feedback directly from the CHS Team below:
1): We did not decline the claim (reject), the claim was closed as the client indicated that they cannot afford the excess of R4 000. 2): Caterina from Hollard Insure Complaints dealt with the client on their side and she advised that they sent their final response to the insured on 01/09/2023.
3): The client should have all the documentation that the Ombudsman requires at his disposal so that he can submit the documentation himself.
Kind Regards,
The CHS Team