lN
lebohang N
1 reviews | Active since Mar 2016
03 Feb 2021, 11:28
Claim
Last in September I was involved in a car accident, till this day my claim has been resolved or I have never been contacted by anyone. I have requested Luke Marsden for a call recording when I took out the insurance and who really doesn't care about my request or basic client service. No one has gotten back to me, the only communication I get from Luke Marsden and his concern is whether I'll be paying the exorbitant access amount. Axsure Insurance is appalling, actually non-existent
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Replies (2)
CHS Claims Handling Services's replyOfficial
03 Feb 2021, 11:58Good morning Lebohang,
Thank you for your message. We have escalated your query to our team for further investigation and will be in touch with you.
Kind Regards.
Thank you for your message. We have escalated your query to our team for further investigation and will be in touch with you.
Kind Regards.
CHS Claims Handling Services's reply03 Feb 2021, 11:58
Official
Good morning Lebohang,
Thank you for your message. We have escalated your query to our team for further investigation and will be in touch with you.
Kind Regards.
Thank you for your message. We have escalated your query to our team for further investigation and will be in touch with you.
Kind Regards.
CHS Claims Handling Services's replyOfficial
04 Feb 2021, 11:04Good day, Lebohang, Our team have investigated your concern. We encourage you to refer your complaint to your Broker, as we have previously suggested. The conversation you are referring to was between yourself and your Broker, and not with our team.
Luke had tried to assist you by requesting the recording from your Broker, we have confirmation of all communication between yourself and Luke, should there be any queries around this. We can also confirm that we sent you a copy of documents that clearly stated the applicable policy excesses, so this was communicated to you. Again, we suggest that you contact your Broker to resolve your concern. Kind Regards.
Luke had tried to assist you by requesting the recording from your Broker, we have confirmation of all communication between yourself and Luke, should there be any queries around this. We can also confirm that we sent you a copy of documents that clearly stated the applicable policy excesses, so this was communicated to you. Again, we suggest that you contact your Broker to resolve your concern. Kind Regards.
CHS Claims Handling Services's reply04 Feb 2021, 11:04
Official
Good day, Lebohang, Our team have investigated your concern. We encourage you to refer your complaint to your Broker, as we have previously suggested. The conversation you are referring to was between yourself and your Broker, and not with our team.
Luke had tried to assist you by requesting the recording from your Broker, we have confirmation of all communication between yourself and Luke, should there be any queries around this. We can also confirm that we sent you a copy of documents that clearly stated the applicable policy excesses, so this was communicated to you. Again, we suggest that you contact your Broker to resolve your concern. Kind Regards.
Luke had tried to assist you by requesting the recording from your Broker, we have confirmation of all communication between yourself and Luke, should there be any queries around this. We can also confirm that we sent you a copy of documents that clearly stated the applicable policy excesses, so this was communicated to you. Again, we suggest that you contact your Broker to resolve your concern. Kind Regards.