Claim 59-5***

On the 10th of February 2019 I had an accident and I called roadside assistance from axsure as I'm insured with them and my car was towed I went to the police station to open a case as procedure that needs to be followed then on the 11th February I logged a claim sent all paperwork that was needed to be submitted since then I was never called with any update I had to call every day to follow up on what was happening till 18th February 2019 when I called and was told that the assessor has been appointed to assess the car I asked how long does it take to assess the car and I was told that it takes 3 working days but with me it took 3 weeks to be done after many calls that I made and everytime I called I was always told stories either the assessor is off sick or out of the office till Monday 11 March 2019 when I called spoke to the assessor Deon who told me that it's complete and I'll need to sign some forms that will be sent by claims handler to be sent to panel beaters for approval to fix the car till today 13 March I have not received any forms to sign this has affected my work performance as I need to call every day to follow up on them with regards to my car and it has drained me a lot I have Lost hope as I was hoping that I would have my car when I get married on 22 March 2019 but till now the car has not been touched to be fixed still need to call every day to hear stories I have lost hope to axsure insurance of service that is bad which I pay for in the end