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Tanya V
1 reviews | Active since Jul 2019
16 Jul 2019, 15:38
Cancellation of insurance not that easy...
I decided to cancel my insurance with Axsure after reading all the complaints about them. But it seems to not be that easy to get out... They never respond to my emails and when I phone to confirm if they received my notice of cancellation they say that all of their "cancellation consultants" are busy and cannot speak to me...
(I had made one claim for a window replacement during my time with them and it went smoothly so I don't know what went wrong in the meantime?)
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CHS Claims Handling Services's replyOfficial
17 Jul 2019, 12:02Good afternoon Tanya,
Thank you for your feedback. We investigated your query and found that our team unsuccessfully tried to contact you between 01/07 and 08/07, after which an SMS was sent. Your proof of cancellation was then sent to you on 08/07/2019.
It’s great to hear that you had a seamless claiming experience with us, but we are disappointed to lose you as a client,
Wishing you all the best in the future,
The Axsure Team.
CHS Claims Handling Services's reply17 Jul 2019, 12:02
Official
Good afternoon Tanya,
Thank you for your feedback. We investigated your query and found that our team unsuccessfully tried to contact you between 01/07 and 08/07, after which an SMS was sent. Your proof of cancellation was then sent to you on 08/07/2019.
It’s great to hear that you had a seamless claiming experience with us, but we are disappointed to lose you as a client,
Wishing you all the best in the future,
The Axsure Team.