Bad service without having to claim! Imagine when claiming

Bad bad service! And guess what it was not even claim related and i’m deciding to move! I have been with these people for 3 claim free years! And last week they be sending me up and down with that onecall brokers! Pathetic, only for windscreen chip fix! I was like how worse are they when it comes to claims! Before this it was a tracker on my vehicle, so they told me to have a tracker of a certain value. Great i got it, a year later it was realized that I didn’t fit the right tracker, yeah no one told me of any specific model to fit, but continued to take my premiums knowing the certificate they received was not in order also knowing they didn’t direct the client clearly (imagine if i had a claim in that duration?/straight up reject right). For those 2 reasons and their ridiculous percentage bases excess with a lot of additional excess i’m moving!