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Njabulo D
1 reviews | Active since Apr 2021
21 Apr 2021, 00:22
Bad service and it must be avoided at all cost I think they **** people
Did the claims last week Thursday gave you guys all the documents you needed and from then haven't heard anything from you guys and when I am calling you guys put me onhold. And last night I caught someone trying to ***** a wiper in my car. So what next should I do? Now they are telling me that Shalene can't take my calls because her head phones got problem Till now no feedback and I am using that car to go to work so I don't know what to do anymore because I've asked for curtaisy car they again putted me on hold Claim number is 619208 Policy no INS***
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Replies (6)0
Replies (6)ND
Njabulo D's updateReviewer Update
21 Apr 2021, 17:06They called me today morning and said they will come and collect the car then send me an email about where to from here but still nothing no email and they haven't collected the car
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Njabulo D's update21 Apr 2021, 17:06
Reviewer Update
They called me today morning and said they will come and collect the car then send me an email about where to from here but still nothing no email and they haven't collected the car
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CHS Claims Handling Services's replyOfficial
30 Apr 2021, 14:56Good day, Njabulo,
Our claims team have been in touch with you twice and as discussed there is no additional courtesy car option on your policy. We have assisted as much as possible but due to the circumstances as we mentioned to you, this has been out of our hands.
Our claims team have been in touch with you twice and as discussed there is no additional courtesy car option on your policy. We have assisted as much as possible but due to the circumstances as we mentioned to you, this has been out of our hands.
We encourage you to contact your Broker for any required updates and wish you all the best.
CHS Claims Handling Services's reply30 Apr 2021, 14:56
Official
Good day, Njabulo,
Our claims team have been in touch with you twice and as discussed there is no additional courtesy car option on your policy. We have assisted as much as possible but due to the circumstances as we mentioned to you, this has been out of our hands.
Our claims team have been in touch with you twice and as discussed there is no additional courtesy car option on your policy. We have assisted as much as possible but due to the circumstances as we mentioned to you, this has been out of our hands.
We encourage you to contact your Broker for any required updates and wish you all the best.
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Njabulo D's updateReviewer Update
30 Apr 2021, 15:12Yes they did get back to me today and discussed the matter of courtesy with the next steps they are going to do and that they will contact me today again if not today then latest monday. Thank you for coming back and assisting me hopefully everything will be accomplished soon because I am really struggling with going to work.
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Njabulo D's update30 Apr 2021, 15:12
Reviewer Update
Yes they did get back to me today and discussed the matter of courtesy with the next steps they are going to do and that they will contact me today again if not today then latest monday. Thank you for coming back and assisting me hopefully everything will be accomplished soon because I am really struggling with going to work.
CHS Claims Handling Services's replyOfficial
03 May 2021, 16:46It is our pleasure to be of assistance to you Njabulo, our team will be in touch with you for an update shortly.
CHS Claims Handling Services's reply03 May 2021, 16:46
Official
It is our pleasure to be of assistance to you Njabulo, our team will be in touch with you for an update shortly.
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Njabulo D's updateReviewer Update
18 May 2021, 12:29Now from last week friday been trying to get hold of Shalene Mapondi and been sending her emails for the quotation of the damages in my car apparently she's the one who is in charge of my claim and I also tried to get hold of her this morning and I got Brenda, then Brenda told told me that Shalene is not answering but she will email her to call me asap
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Njabulo D's update18 May 2021, 12:29
Reviewer Update
Now from last week friday been trying to get hold of Shalene Mapondi and been sending her emails for the quotation of the damages in my car apparently she's the one who is in charge of my claim and I also tried to get hold of her this morning and I got Brenda, then Brenda told told me that Shalene is not answering but she will email her to call me asap
CHS Claims Handling Services's replyOfficial
24 May 2021, 17:31Hi there Njabulo,
Our team have been in touch with you, we have received your authorization letter and now we await finance approval as mentioned to you via email. Please contact your Broker or our team should you require further assistance.
Our team have been in touch with you, we have received your authorization letter and now we await finance approval as mentioned to you via email. Please contact your Broker or our team should you require further assistance.
Many thanks.
CHS Claims Handling Services's reply24 May 2021, 17:31
Official
Hi there Njabulo,
Our team have been in touch with you, we have received your authorization letter and now we await finance approval as mentioned to you via email. Please contact your Broker or our team should you require further assistance.
Our team have been in touch with you, we have received your authorization letter and now we await finance approval as mentioned to you via email. Please contact your Broker or our team should you require further assistance.
Many thanks.