PK
Pontsho K

1 reviews | Active since Jun 2024

11 Sept 2024, 09:42

Bad experience with insurance

Was Involved in accident where I was bumped at the back by a third party.. Insurance sent me a letter that I signed that I must pay a sum of R35000 when collecting my car at the panel beaters, but on the letter it stated that I should not try to engage with the third party.. Their legal team will talk to them and reimburse the money I paid to the panel beaters it is not the second month tried reaching out to the ensurer without any success.

Recently envolved my legal team and the just ignoring the emails.

Claim held by Yolanda viljoen.

Claim number INS***

0
Replies (6)
CHS Claims Handling Services
CHS Claims Handling Services's reply11 Sept 2024, 10:20
Official
Hi Pontsho,

Our legal team have no record of your query. Can you kindly advise which email address you used when sending your query?

Thank You
The CHS Team
PK
Pontsho K's update11 Sept 2024, 10:37
Reviewer Update
I sent my emails to ***
***
***
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These are the emails I sent to not to your legal team, you guys are the ones who said your legal team is busy with third party Which is standard bank insurance

PK
Pontsho K's update11 Sept 2024, 10:39
Reviewer Update
I have screenshots of emails sent to you guys with no response..
CHS Claims Handling Services
CHS Claims Handling Services's reply11 Sept 2024, 10:41
Official
Hi Pontsho,

Is this the email you sent the emails from? 
***

Kindly advise
PK
Pontsho K's update11 Sept 2024, 11:01
Reviewer Update
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CHS Claims Handling Services
CHS Claims Handling Services's reply11 Sept 2024, 15:04
Official
Hi Pontsho,

Please be advised that we have spoken to your legal advisor directly and she has been advised of the following:
Kindly note that all recoveries are attended to by attorneys appointed by insurers.They have submitted an approach to the liable party’s insurers and await the final repair invoice to be able to continue the settlement negotiations.

Kind Regards
The CHS Team