Axsure, Renasa you're not fair!

I'm very disappointed with the Axsure Insurance company. These people are not professional at all, On the 14th April 2019 I have experienced possible Hijack, the was a very suspicious vehicle following me, so I tried to drive away from that vehicle and used alternative routes but those guys were busy coming after me, until i decide at least to drive faster and see the intentions of those people, the time I drove fast the also drove fast busy following me, so I drove as fast as i can trying to run away from them but they were busy coming after me, until my car lost control and I bumped the wall, after bumping the wall I really don't know what happened because, I was out because of airbag that hitted me on my face so the time I recover opened my eyes and I have realized police were already available on the scene, and the community was on the scene so police attended me ant took me to their vehicles and started to question me and i told them the story what happened, then medics arrived and the discovered I'm still fine and they saw I'm sober so there was no need for them to test alcohol on my body so they left, so on the scene we tried to call Towing Company from the Insurance but their numbers did not go through at all we tried several numbers but we couldn't find them, so I couldn't leave my vehicle unattended there on the scene so the Towing guy who was available on the scene assisted me with towing my vehicle to his yard and give all the details to submit to my insurer the time i find them, where my vehicle is been towed to, I only found them on the 14th late bt only the Value Buddy and told me they can't just go to fetch my vehicle i have to inform ny insurer first about the accident, and they gave me the numbers that i must call, so i did call thatnumber they gave and i spoke with the consultant who was not so sure with her story and she advised me to send pictures of my vehicle and the receipt of that towing company on that whats number, two to three days later one of their consultant told me my claim has a possible decline as was driving 117km/h on 60km/h zone. I told the consultant the whole story what lead me to drive such speed, so he told me he is sorry to hear the story so he will go and speak to the manager he will get back to me, till this day he haven't called, i kept on making follow ups but they only giving me one feedback that my claim has a possible reject due to my speeding, i want some help with my situation as my vehicle is not yet been uplifted to the insurer yard and they busy telling me they not going to get my vehicle until the claim is been finilised and on the other side my vehicle is still accumulating.