Axsure is a No!! No!

My car got broken into and vandalized, Axsure then sent a tow truck to come tow my car. I submitted the claim a day after. Only after 8days did I get a call from the person assigned to the claim. This individual starts off by asking me if I saw the car that bumped my car, this was shocking as it clearly showed the person did not read the claim forms. 10 days pass before someone calls me asking for photos of the car, which is also shocking as the car is in their position. Next day same person calls me asking me if I know where they towed my car too, which sends me to shock because for more than two weeks Axsure did not know where my car is. They call me next day to tell me they have located the car. A week later I am still waiting for them to give me a quatation. I call and leave messages and all they say is Dion will give you a call. The most frustrating is the courtesy period is about to run out and Axsure still hasn't started work on my car. I wrote to them asking for an extension on the courtesy and my request has been ignored, I use the car to go see clients. Most frustrating, *********** service I've ever received.