Axsure insurance they are arrogant...!

On 05 January Tuesday 2021 I visited Fnb bank located in Johannesburg Main Street for cash reversal R2070.05 and I was sent to the company that debit my money which is Axsure Insurance. On 06 Wednesday I contacted Axsure insurance and request for cash back and I was rejected. On 07 I sent them emails twice and I was advice to ask my bank service which is Fnb. I tried Fnb branch and Fnb App and still being rejected. What happened... Axsure insurance often they debit R162 monthly due to Covid 19 just to keep my account activated and normal amount is R2070.05, they sent email state that from 01 January 2021 full amount will be debited and I was expecting month end of January. MY REQUEST IS TO BE NOT COVERED THIS JANUARY ONLY AND MONTHN END AM GOING TO PAY FULL AMOUNT