Axsure insurance claim

Im an Uber driver and owner and was involved in an accident on Friday 20/07/2018 on the N1, wellington, Paarl. My vehicle was towed away by JF Towing and was informed that it would be taken to the assessment centre on Monday 23/07/2018. I have been making calls to Axsure since Monday to get the outcome of the assessment and to my disappointment my call has been disconnected several times. I managed to get some information and was given several numbers for me to run around to track the whereabouts of my vehicle. This is disgusting and couldn't take it anymore. So i put my foot down and insisted that my insurance company do the run around on my behalf. This morning i called into the centre and requested to speak to the centre manager and was told they are not at work as yet. They only start after 9am. I insisted to stay on the line and hold. The lady opened my profile and straight after that place me on mute for 15 minutes and as expected dropped the line in my ear. This is extremely dissappointing as my installments are received hassle free. As a driver i have no other source of income and rely heavily on ny vehicle.

When it comes to a clain i go through this hassle. I was was promised numerous call backs and im still waiting.

I hope to hear from management with a positive outcome to my query.

I can be contacted on ********** 582