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Conrad C

1 reviews | Active since Feb 2011

10 Mar 2024, 20:09

After my accident they sent my car to a Autobody of their choice

After my accident they sent my car to a Autobody of their choice. I received my car back with more problems so much so that this company only hand tightened 1 bolt on my brake caliper. As i was driving i heard a terrible noice coming from my left wheel. I turned my car back and went to my Sons garage. He removed the wheel and we discovered my brake caliper hand tightened with 1 bolt. If i was on the highway which i was heading to and this had come of, i could have caused a terrible accident killing or badly injuring myself and other person in traffic. I then recieved a call from Wayne at CHS whom advised that he is sending my car to the best auto shop he knows and they will repair my car properly. My accident happened in November of 2023 it is March of 2024 and my car has still not been fixed. I am paying a monthly premium loyally every month with no joy of the use of the vehicle. The Auto shop is still waiting for Authorization to repair my car a month later since being at the new Auto shop. They do not seem to care. I am going to place the vidoes i have of the hell they put me through. On all social platforms as the South African public need to know how they treat therd customers.

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Replies (3)
CHS Claims Handling Services
CHS Claims Handling Services's reply11 Mar 2024, 09:33
Official
Hi Conrad,

We are sorry to hear of this situation. This complaint has been escalated to management and we will revert once we have all the information to assist you.


Kind Regards
The CHS Team
CHS Claims Handling Services
CHS Claims Handling Services's reply12 Mar 2024, 07:37
Official
Hi Conrad,

We received feedback regarding your situation: here are remarks directly from the Insurer. We hope that you have some peace of mind knowing now that your vehicle will be with you by Friday.
 
(Remarks) We discussed this on Friday and the quote is approved ,( poor workmanship rectifications and also unforeseen damages )  the insured will get back his vehicle before Friday , this vehicle was sent in for a report on the Diff . 
 After we received his 2nd complaint on this vehicle 23.01.2024 we did immediately arrange for this vehicle to be uplifted from his premises and gave him a brand new courtesy vehicle for the time being . 

Kindly contact us if you require further assistance on  *** .

Kind Regards,
The CHS Team
CHS Claims Handling Services
CHS Claims Handling Services's reply12 Mar 2024, 07:39
Official
Hi Conrad,

We received feedback regarding your situation: here are remarks directly from the Insurer. We hope that you have some peace of mind knowing now that your vehicle will be with you by Friday.
 
(Remarks) We discussed this on Friday and the quote is approved ,( poor workmanship rectifications and also unforeseen damages )  the insured will get back his vehicle before Friday , this vehicle was sent in for a report on the Diff . 
 After we received his 2nd complaint on this vehicle 23.01.2024 we did immediately arrange for this vehicle to be uplifted from his premises and gave him a brand new courtesy vehicle for the time being . 

Kindly contact us if you require further assistance on  *** .

Kind Regards,
The CHS Team