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Mandisa M

1 reviews | Active since Aug 2017

28 May 2019, 21:40

466833/4/19 Dissapointed at Axsure a thousand times

I regret the day I took Axsure as my insurer. I have sleepless nights thinking about my car that is stored somewhere when am busy strugling to get to work daily. I have been calling them everyday since i made a claim. I cant even count the money i have spent on airtime alone. My claim was submited on the 22 April and recieved feedback a month later. My car is still not fixed .Axsure does not care about their clients. Whether they read and respond on this review with their outoreply ( We believe our team has been in contact with you ...........) it matters not as long as my issues have not been resolved it make no difference. The week before last i was told that the CEO is aware of my complain and they are attending to the matter now we are on the 2nd week. I was also promised by Marinay that i will be compensated for all the stress and frustration they have put me under am still awaiting the compansation as to what it would be. The nice part i have all my call records between me and everyone that i have been in contact with just for back up. The only thing i need from Axsure is for them to fix my car and I can move on with life and free my self from them.

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Replies (1)
CHS Claims Handling Services
CHS Claims Handling Services's reply07 Jun 2019, 13:37
Official
Thank you for your feedback Mandisa,  We apologise for the delay in communication. We have investigated your query and as communicated to you via our claims manager, your vehicle is currently in the paint shop and all parts have now been received. 

We apologise again for the frustration caused, we value you as a client.

Kind Regards,
The Axsure Team.