466833/4/19 Angry&very frastruted

On the 14 April was involved in an accident my car was towed without hustle. Submitted my claim with all documents with the Broker. On the 25th recieved an email from insurance saying the my claim has been given to an assessor and will get back to me between 3-4days. A week passed 2nd week passed with no communication from the insurer.Contacted them again on the 10th May 2019 only to get an apologie and that my claim is still with the assessor. I have been calling emailing axsure am very angry and frustrated. I dont have a car am using public transport to get around. This is poor service that am recieving from the insurer. TILL TODAY I HAVE NOT RECIEVED A WAY FORWARD REGARDING MY CLAIM. Yesterday i called them again i requested an email or contact person whom i can speak to regarding this matter and i was given this email Terencek@chsclaims ********** sent the email still awaiting response. please get help. Its funny that you are the first people to send sms as to when your debit will go thhrough everymonth without fail but you dont do the same with regards to claims no communication at all we have to keep calling you.