Unhappy Customer

I am beyond frustrated with the level of service received from the insurance company, particularly in how they have handled the third-party claim. The third party has been completely ignored, despite having submitted all the requested documentation on 8 November 2025. To date, he has received no feedback regarding the claim, no confirmation of details, and no arrangements to repair his vehicle.

As a result of the insurer’s ongoing inaction, I am now being harassed and threatened by the third party, as it appears that I am avoiding responsibility, when in fact the delay lies entirely with the insurer.

To make matters worse, the insurer is still continuously debiting my account for a vehicle that was written off, which is completely unacceptable and has added to my financial and emotional distress.