****ty Service

I have been inconvenienced ,I have a headache and stressed more than ever thanks to Buco eMbalenhle 23/02/19 went in to buy 11 pallets of Verona maxi brick I was helped by a great lady Emily she was a gem , i paid and went home with a promise for delivery Monday late or Tuesday no communication no nothing and lies everytime I call to find out about the delay only got delivery 26/02/19 next day when builders open to use the brick we found several were broken in halves and pieces went to the Buco spoke to Valencia showed her the pics she promised to ratify next day sent by brother he apparently spoke to the manager Nico showed him the pics was sent to Valencia to “ ratify” 3 days later no contact no nothing from Buco I went in Saturday 2/3/19 was again referred to Valencia to deal with o gave her the invoice she made a copy and said they would collect the damaged bricks on Monday I actually believed her she sounded sincere Tuesday 9am still nothing no contact no bricks collect I went back in spoke to Valencia she straight **** to my face said they are coming so the whole time I’m looking for assistance to get my bricks replaced nobody was bothered unless I physically walked into Buco and asked about it nobody was bothered so today Tuesday 5/3/19 I went in to fight they eventually sent a truck out to pick up the broken bricks then I spent 4 hours waiting for them to count to replace finally it was a pallet 250 bricks that had to be replaced I went in only to be told that only the manager could decided if I get a refund or whatever I waited since the manager and half the staff was in a meeting when I finally spoke to him he was so calm I told him he said they will replace then he asked if I have my” own transport “ like *** they were supposed to collect the damaged and deliver goods I did pay already I explained my unhappiness and how I was inconvenienced he casually apologized for the the inconvenience and asked that I send him pictures of the damaged bricks so he can speak to the suppliers or whatever like I care I was hot and hungry and annoyed and treated so poorly waited 4 hours and ended up paying for other transport to get the bricks that were finally replaced I left annoyed such ****ty service all sitting in there offices with a I-don’t -care-attitude Disgusting