Double Vat Charged - Uitenhage Branch- Bad Management

<p>Pop in to get 3 small items. - Terrible system where you first have to wait in a que for a salesman to punch codes into a computer. (skeleton staff) He then hands you a handwritten piece of paper with a code which you have to take to cashiers on the other side of the building. Wait in que here again. First process credit card and then helps next customer while you wait for invoice to be printed. See that I was charged VAT twice - need to go back to salesperson. Wait in que. He tells me that the system is wrong (not his problem) and vaguely point to an office where someone will "sort it out" Wait for person to finish with someone - He cant do anything - tells me that I need to go Accounts at the back of the building. Wait for lady to finish lengthy telephone conversation. Explain again - Some computer punching -number written on invoice. Fill in goods returned form. Get new invoice. Need to go back to cashiers. Yes - que again. More computer punching - copies made of the now 5 pieces of paper. Get Vat money in cash. I complain about my wasted hour - told that the saleman is supposed to check!! No apology anywhere!</p> <p>Customer behind me states that it happens often. </p> <p>Fortunately there are two competitors in the area where I will spend my money.</p>