disgusted with Staff attitude and comments

Good Day,

im writing this complaint with disgust the way your staff at the blackheath branch treats paying clients , if it had not been for me as a client and the rest of your customer base they would not have a job to be paid.

I visited your store for the first time on 25-0-2020 at 10h30 am. this was my first and my very last to be honest, I purchased a door knob and some timber needed to finish a project I am busy building myself.

I walked into your store and a Mr Patrick Qwabe assisted me in the store with the Timber I needed, he was really pathethic to be honest. I informed him of what I needed and how much meters I needed in the end I needed to work out the amount of meters of timber id need myself because if I depended on him I would have bought far too much.

my problem is not the fact that I needed to work out the timber myself, my problem is that after taking the timber and walking around your store I took the door knob I needed and I proceeded to MR Patrick again asking him whether he could tell me what size speed bit Id be needing for the lock I selected.. as I could not open the packaging to check ( I should rather have done this). he had the audacity to tell me infront of two other colleagues of him while they had a very interesting conversation I asked him the question and he told me " how much I know, man you not a carpenter get a carpenter to fit the lock he will know" exactly his words..

I told him what the hell is he doing in a hardware if he cannot assist and proceeded to the payment counter and asked the lady at the paypoint if here is anyone that actually can assist me ???

she pointed to the counter on her right opposite the entrance I just looked at her and said its fine! just let me pay and leave...

she was more interested in being on her cellphone while chatting than rather assisting me. I didnt get her name on the till slip I see only cash sales branch ::2182 and document no: ***

she was a shortish lady light of complexion first till on my left facing the entrance door.

she was just as horrible as the ****ty comment from MR Patrick, she should learn to assist clients and not be on her damn cellphone.

I hope this complaint reaches the branch manager if I had not been pressed for time I would have insisted to speak to him/her,

my first visit to your store and most likely the last...

kind regards Alfonzo Buys *** ***