Complain Account not cancelled after Return of washing machine 2024

Good Day Peter

Iam writing to formally complain about a credit account in my name with Buco for a washing machine 2024 i bought a washing machine for R800 on credit the issue is i wanted front loader but only offered a top loader which didn't not meet my needs i return the machine to the shop same year after using it once the shop accepted it back. i have not received any refund, cancellation form, or confirmation that the agreement was cancelled. The account is now showing a balance of 16,921 due to interest growth,

See below the email that i send buco customer after the shop refuse to give me the cancellation form but still i didint get help

Dear Buco Customer Service,

I am writing to formally complain about a recent experience I had with your store and to request the cancellation of my account as per our initial agreement.

On March 25, 2024, I purchased a washing machine from your store on account. After using it once, I realized that it did not meet my functional requirements. Accordingly, I returned the machine on April 23, 2024. Upon return, your staff inspected the machine, accepted it back, and agreed to cancel the account associated with the purchase.

Despite this agreement, DMC Evolution, the company managing the account, deducted the payment from my account on May 2, 2024. After noticing the deduction, I contacted DMC Evolution and was advised to obtain a cancellation letter from your store. However, when I visited your store on May 6, 2024, to collect the cancellation form, I was met with unprofessional behaviour and was ultimately denied the form by the manager, who insisted that I take back the machine.

I would like to remind you that under the Consumer Protection Act of South Africa, I am entitled to return a product that does not meet my requirements and expect a full refund, repair, or replacement. Here are the steps I am prepared to take if this matter is not resolved promptly:

I trust that Buco will honour our initial agreement and the consumer laws of South Africa by providing me with the necessary cancellation documentation and processing the refund for the returned washing machine.

Thank you for your prompt attention to this matter.

Sincerely,

Nthabiseng Leketi

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