BUCO NELSPRUIT TREATING CUSTOMER BADLY!

I went in on the 24th to Buco nelspruit and asked for a price on a sliding stack door that is aluminum with glass in that slides up, they stated they do have 2 doora in stock and given me the price value of R5700 including vat, then my client gave me the deposit to go and pay for the door on the pricing that was given to me on the 24th August 2023. I went in on the 25th of August (next day) to pay & have it delivered to my clients premises. The sales person at Buco nelspruit stated that there is no stock and that the pricing is incorrect and is R12 500.00 without vat. I asked then how is this possible and the sales person said he made a mistake. Then i spoke to Andre deploy, went to him and gave Gustav the sales man and they told me they will have a look and see what they can do for me. My client stopped my other work i need to do for him that is worth more than R60 000.00 that I would've made because of the problem with the door on the price Buco Nelspruit incorrectly quoted me. Eventually on the 1st September after a weak and 24 hours they would've given me an order number to get the door which they did not do. I paid R6 000 out of my own pocket to pay the deposit, the sales person has give me R1 600. 00 on the 1st September (friday) and he has given me another R1000 on Monday the 4th September, the outstanding amount is R 5 744.00. I was back at buco the same day. The manager Deploy wouldve called me back and didn't so as promised. I asked Deploy and he said Gustav told him between Gustav and myself this issue was sorted which isnt sorted out yet. The doot must get paid in full, the door is already installed, the company that supplies Buco must get paid. Deploy told me he will ask the lady that process the orders and let me know. Till now everytime i call they tell me they will get back to me, they are not getting back to me, i am the one that must call in and follow up, now i must take a loss worth of R7000 and lost work worth more than R60 000. Buco refuses to assist me in anyway, its as if im walking into a wall when i need service from buco Nelspruit.

I need to know what are Buco willing to do to assist me in compensating me. Each and everytime its promise over promise and its never being fulfilled. I am sitting in a situation where the person that supp**** me the door to get paid which is R6000. Buco doesnt want to accomodate me as this is their mistake, they told me they tokd me they have stock and i explained to them what door i need and that they must give me a price, i quoted my client on what buco charged me the 1st time. The ckient accepted the quote and the following day there was an issue with the pricing and apparently no stock. And it's apparently not the correct door, all of excuses and even the manager doesnt come to light as hebwouldve assisted me, and sound like everyone wouldve spoken to him about this matter and was never done. No one is getting back to me. I am sitting in a loss with R67 000 excluding the supplier that is exoecting me to pay instead of buco hes customer.

So how will they compensate me to have their supplier paid for the door... How will we follow the road in future otherwise I will go to the lowvelder as well as the ombatsman. This is not how a customer should be treated at any company.