BUCO A comedy of errors, but no laughing matter!

On Thursday 4 June 2020 I ordered a steel door frame width 190mm from Buco, invoice no. 521080 Montague Gardens, and was promised delivery of goods on Tuesday. On Tuesday at 1pm I called Buco as the builder was here.... I had no success of delivery I called repeatedly and spoke to Grace.. Whom at 5pm told me to call on Wednesday when the salesman is there ! On Wednesday I called all day for my order to be delivered.... Staff at Buco started pointing fingers the whole day.. Who is and should be responsible. Again no delivery and I had to pay the builder for being here. At this point I was deeply unimpressed with Buco On Thursday 11am I started calling Buco and eventually spoke to a manager Mr. Kenneth who got the driver to deliver at about 1:30 pm and said someone wrote on the invoice that it will be picked up on 15 June.. How? How do I now, going to pick it up when I paid for delivery... When the driver delivered I ask him if the size is right and he assured me that it was. Today it is Friday the builder is here just to discover that the size of the doorframe is incorrect. I called Buco, the first response I got is... "I did not work yesterday"... Implicitly means don't blame me. I spoke to a Mr Ashiq who said he will pick the doorframe up today. I am waiting. I am livid².

This has cost me a fortune thus far and it is all due to Buco's incompetence. It is anyone's guess when I will receive the right doorframe.