Buccaneers falling apart after 9 months

I bought these shoes 9 months ago. Falling apart. I called your factory shop and the lady there told me I need to bring the shoes in to have them take a look. I explained to her that we live in Fish Hoek and that taking time out of my work week and the petrol to drive to Kensington would be a lot. She told me there is no other option. So I guess I will have to rather take that money and go buy a new pair of shoes - which will NOT be Buccaneers. Times are tough and struggling parents are relying on brands like yours to make good quality shoes. Sis on you!