Letter of Dissatisfaction with Service Received

I am writing to express my disappointment with the poor service I received after the completion of my training course.

I went to the above mentioned branch to obtain a competency certificate which was in October 2018 in order to apply for a firearm license. I was advised how much the course will cost in which I paid the full amount from the start of training.

I then proceeded studying the training manuals which was given to me and passed all the manuals, and then proceeded with the practical training and lastly concluded with the shooting training which I successfully completed.

Upon completion of my training course which was in Nov 2018 I was advised they will contact me within 3 weeks to come collect my competency certificate. I followed up after the 3 weeks was told I must be patient and call again after a week. I called a week later I was offered no real solution to my problem.

I then decided to visit the branch once again hoping for some positive feedback however the response I got was its close to festive season we will be closing ,please follow up next year again. I followed up this year again and up until today which is 5 months later I still have not received my competency certificate.

I have been dealing with an employee called (Mr. Majeke) who never met my needs as a customer, never showed any empathy, nor provided me with feedback every time I enquired. He was unprofessional and unhelpful.

By raising my concern and writing this letter I hope this matter will receive attention and resolution of my problem.