1 reviews | Active since Nov 2011
Went to store to pickup product and it was not the product advertised
On the 20th of November 2017 I visited BT games website and saw a fantastic deal for PSVR + vr worlds + skyrim vr + resident evil 7 for R4999.00, noting that nowhere on the site does it mention that the deal is limited to online order only.
I then call my local BT games store (Walmer Park) to say I saw the deal online for R4999.00 for the resident evil and skyrim bundle do they still have stock, the gentleman went to back and came back to say yes they have 1 unit left. I then call later back to confirm I was on my way to buy the bundle with skyrim and resident evil please keep the last unit for me, I was told okay.
I arrive in store excited to purchase this bundle only to be told after paying and being shown my bundle that sorry the resident evil is not included that was for online ordering only. Why for one was I not informed of this when I called ahead to ask about stock specifically mentioning the bundle on special on the bt games website, then also nowhere on the website does it mention the bundle is only available online.
I feel ****** of the resident evil title and I want this resolved or I am taking this to social media as I believe I am not the only one. I tried to contact your complaints email (Steven Moore) twice with no response what so ever.
I have taken screenshots of your website marketing the product and it says nowhere that its limited to online order only. I am considering the CPA as the product advertised, the product I called ahead to ask about stock and then the final product I received was not the same.
