Utterly Disgruntled About the Service at BT Games

In March my sister and I went into BT Games, Gateway Branch, to Pre order the Batman Arkham Knight Limited Edition (PS4). I've Pre ordered before from BT Games and had no problem and i know the rules for Pre ordering. We asked the staff and they told us to come in May to Pre order because they wasn't given any information about the game yet. We Ended up going back in April to make sure everything was in order and they told us that the Limited Edition packs had already been sold out, in three weeks? and it wasn't even on the website. It wasn't on at all. This is the Limited Edition with the Statue I'm talking about. I've even been to the La Lucia branch on the 29th of April and they didn't even know if they were getting the limited edition. I'm posting this today because I called the head office in hopes of getting answers and was responded with, \we only get a few copies"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;151474;724;14;2;0;1;0;0;2;NULL;NULL;NULL;15/06/05 17:53;15/06/05 16:15;Long ques while staff ignore supervisor ;6,36E+15;Stanley, Stephina;***;I have been to this particular branch a couple of times after work and always <br> the same thing. Long ques wwhile the staff are busy on the floor either mapping floors or putting staff away. If they are not called to come to the fills they remain where they are. Today I had the supervisor Thembi calling Stanley, Stephina and another name I didn't catch to come to the tills they didn't come! She called again via intercom still no one came. I went to Thembi and asked her \I hear you calling cashiers but I don't see anyone coming?\"" She said they are probably down"