Useless pre order system

I pre ordered the GT7 Anniversary edition back in September 2021, paid the order in full and received a confirmation of my order. Fast forward 6 months to launch date, I have taken off from work to go and collect my game only to find out they cancelled my order due to so called late clearing of payment. This is despite the fact that I paid on the day that I ordered the game and received a subsequent confirmation of my order. I was never notified or contacted about my order being cancelled or for them to refund the R1400 I had paid for an order that was now somehow cancelled. The store told me they only ordered enough of the special edition for the customers that had ordered so they didn't have one for me. I had to spend all day going back and forth on the phone and on email with the head office and had to drive 70km to finally get a copy of the game. Rating would have been 1 star had it not been for the fact that I finally got my copy even though they made it very hard.