Think twice before buying for BT Games

My son bought Sony Headphones and BT Games on Saturday afternoon. After testing them that evening he found the sound quality of the microphone to be very poor. On Sunday morning we returned the item to BT Games and they refused to give us a refund on the goods and told us to contact their Head Office on Monday. I contacted Steven Moore at BT Games Head Office on Monday morning. He was abrupt and seriously rude and said that they would not give us a full refund on the items but would charge a 20% handling fee for the box being opened (a re-sealable sticker). I told him I was very disappointed and his answer was \Well that is your problem\". I will never buy anything from BT Games ever again. If this is the way they do business then I will choose to go somewhere else. We have taken similar things to reputable companies in the past and have never had this kind of service. They really simply don't care about their customer. This was evident in Steven horrifically rude comments to me."