POOR SERVICE!

On Christmas day, 2020, I ordered a PS5 game. In order to avoid going out due to Covid, I decided an online purchase would be the safest option. On Christmas day I paid for my order and the following day received an order confirmation and order number. However as of 29 December I have received NO feedback as to when I can expect the order, how I can track it, and the delivery status. I contacted the number on the email confirmation and no one is answering. I then contacted the BT games stores in Gateway and Pavilion, the consultants were helpful but advised that the head office is closed for Christmas and there is no way I can get assistance on my order without headoffice. My emails to head office are bouncing and no one is answering my calls at head office. I paid an amount just over R1 200 to BT games online and to receive no feedback, no assistance or help with my order is unacceptable. I would have understood a few days delay on the order considering the holidays, but to have the entire company take leave without any one available to give assistance to the Christmas orders they receive is unacceptable and utterly poor service from the head office.

When I went to the BT games in Gateway, i was advised to cancel my order online and just purchase the game from the store, but the site was not allowing me to access my account and cancel my order. Leaving me with the only option of waiting until i hear back from anyone at the head office from BT games.

I am so grateful I did not purchase my PS5 online with yourselves if this is the service you provide.