Poor customer service and insulted by Store Manager

Purchased on Sunday - PC Game at Carnival Mall - 1st CD were unable to be read on several CD Roms. Contacted Carnival Mall BT Games - could not assist, as they do not have testing equipment at their store. - We must go to East rand Mall. Tuesday - took time off to proceed to East rand Mall BT Games - Expenses of fuel and time off from work- On arrival they also said could not assist as they do not possess testing equipment. informed that we must bring a screen shot. - why must i drive back screen shot and come back before they can assist me. fuel time expenses. I then contacted the complaints hot line. we actually got to a agreement. as i spoke again to the store manager whereby he overheard detail as i spoke to the complaints department. and threw it into my face by saying i heard you been playing games since 1988 then you must know if you enter a code the game we cannot exchange - whereby i never asked any thing in that line i asked the game is not working how can we make it work but he was rude he made the issue personalized - why - even my wife that never gets angry said to him you are being ****y and insulting all we wanted is the game to be fixed or corrective action. I requested higher line manager or owner - was told he is the manager for the area and that is that - is that customer service you receive from something you purchase from BT Games i own every console in my home i purchase every month games from BT Games no more and i will not let this issue slide it was humiliating and i am appalled by their service.