Ordered on Wednesday - still no game nor response

I ordered a game on line - firstly when concluding payment it didn't indicate that I need to pay another R150.00 for courier , secondly they used speed services and this service is supposed to be fast and ordinarily otems are here within 2 days. <br> <br> It's been 3 working days and the tracking information hasn't changed since Wednesday. I contact Bt games but no one replies to try and assist.<br> <br> I'll stick to takealot/kalahari from now on.