INCORRECT/FALSE ADVERTISING

AT BT GAMES, CANAL WALK, I SELECTED FIFA13 WIIU GAME FROM THE SHELF AND PROCEEDED TO PAY, BUT WAS TOLD THE GAME THAT I WANT TO BUY IS FAULTY. I DID NOT BUY THAT EXCUSE AND THEN SAID THERE ARE MORE ON THE SHELF AND ARE YOU THEN GOING TO TAKE THIS OFF THE SHELF AS IT MISLEADING AND IN CONTRAVENTION OF THE CPA. ALL I WANTED IS TO GET THE GAME THAT I WANTED THAT THEY HAD ON THE SHELF AND WANTED TO BUY IT.I WAS THEN TOLD THAT I MUST COMPLAIN TO THEIR HQ @***. I CALLED AND SPOKE TO THE HQ MANAGER WHO NOTED THE COMPLAIN AND WAS GOING TO FIND OUT BY THE REGIONAL MANAGER WHAT HAPPENED AND AS I EXPECTED, NO REPLY-PATHETIC.<br> JUST INFORMING ALL OF MY UNPLEASANT EXPERIENCE AT BT GAME, SO WISH I COULD TAKE ALL THE GAMES BACK THAT I PREVIOUSLY BOUGHT AS I DON'T WANT ANYTHING TO DO WITH A COMPANY THAT LACKS CUSTOMER SATISFACTION AND WHO I SUPPORTED.