Horrible Service

About a week and a half ago I had bought myself a pair of Razer Kraken Chroma Headphones. I took them home and the first time I plugged them they had a defect already in the product. Later that day I contacted Razer support by email. They told me that it was a fault in the product and that I must take it back and get a new pair. 2 days later I took the headphones to north gate where I had bought them. Shaun told us that he would rush the product and with in 2 days I would have a brand new pair. After 5 days of waiting and the same response by the employees we called again for our 7th time on Friday and they told us that it would be ready on Tuesday which is today the 14th of July. And to no surprise they are still not ready but the worst part is that the employees at BT games have no idea themselves what is going on with my product. I have never been so horrified before with how long it takes for them to simply swap out my product. In future i will not be buying from BT games again if this is the same way that i will be treated.