********** customer support

Absolutely ********** customer services. Orderd a console from the website, had the transaction went through and received a invoice. Approximately 2 hours later received a phone call from the store that I could collect the system and headed to collect it. When at the store, continued with the usual protocol to collect the order but due to the negligence of the employee's at the store they would expect us to wait 3 hours because the payment had not reflected on their side even though the employee that works at the store phoned to confirm that collection was ready.

While trying to get in touch with the head office, I was met with reception trying to transfer and cut me off and never call back, spent half an hour trying to get through to somebody but to no avail. Until being able to connect to National Sales manager, Steven after constantly being cut off.Even when the manager themselves had the audacity to have attitude and use the policy to defend themselves when the employee was the one to deviate from the policy. Honestly would not trust the store anymore and would use more online stores that have better customer service and product processing. This service after supporting the company after 15 years, could've bought the product from multiple other sites but trusted a store that I've dealt with only to be made out to be nothing more than a cash ***. With the gaming environment moving to online, I would in-person stores to be more customer eccentric