Exchange policy only covers Bt games.

I'm seriously shocked at the management of BT games. My son bought a headset for his 18th which cost him a fair amount of money. He got home, tried them for about 15 minutes and said to me he was not happy with the quality. No problem, we will go back to the store, less than 24 hours after purchase and ask for am exchange for a slightly more expensive one. Note, exchange, not refund.... Well I have never been so disgusted by a return policy that doesn't allow for an exchange if an item has been opened... neat slit on the box, slip intact everything. Nope, the staff in the shop tried very hard to assist us, (they were great!) But Justin - the management that I had to phone had no regard for my son's issue and was a complete ****. FYI, there was no headset for him to try out in store before purchasing!

May potential customers please take caution when considering doing business with this company that has no regard for their customers. We will never be buying from them again.