Dissatisfied with BT Games Baywest Mall & Head office

BT Games in Baywest staff are appalling, no manners with kids and teens. Their service is terrible and their product is just as bad, and their head office staff also quite arrogant. Paid over R7000 for a gaming headset, thinking it is the best that has been recommended....only to fail. To then be replaced with the same headset...brand new.....also failed, we were on the 3rd new headset......also failed. Now requesting for a refund to be told that the headset is now suddenly "over" its 6 month warranty and cannot be refunded but only exchanged, how convenient on such an amount right. Head office director apparently declined the refund request and can only exchange.....for the same ****py headset, they do not even want to exchange it for a different brand to the same value. We are told to fetch the new headset, test it and if it fails, we can talk again.......that's not going to work because it will be another back and forth between us and them. Do not deal with any BT Games companies. They are shady and sly and will take your money! we have to phone them to ask about the status. So thay have the same ****ty brand new set and our money and not another call was received from them. I DO NOT RECOMMEND ANY BT GAMES BRANCH. Reporting them to the ombudsman next!