BT GAMES / TURTLE BEACH PRODUCTS INFERIOR

Today I lost all respect for the Turtle Beach Product. We purchased a headset from BT GAMES, in Port ELizabeth, South Africa. The headset is still under guarantee, but just stopped working. We returned it to the place of purchase, who then took a picture of the suspected problem and sent it to Apex Interactive. They then determine whether to honor the guarantee or not. Their reply was, normal wear & tear. They never saw the product just a picture, so how they determined that I have no idea. I contacted somebody at Apex and he agreed with me that he too would be annoyed that the guarantee has not been honoured but I should take it up with Turtle Beach directly. What now? Is Turtle Beach an inferior product? That is the only explanation I can arrive at, if normal useage results in the product just giving in half way trough the first year. I eagerly await a response from Turtle Beach. Surely a reputable firm like BT GAMES should honor a guarantee for a product that it sells? SHOCKING service.