BT Games lack business ethics and customer service!

Worst experience ever! So disappointing and frustrating and sadly they show no concern what so ever for their customer and do not acknowledge their faults.

I preordered fifa 20 champions on the 20th of September and was advised by Andile that that was the last one available for preorder. I paid in full and was told to come back on the 23rd, and no they me was mentioned. I went back on Monday and was told that I had to come back later as they did not have it available. I was very cooperative and said that I would be back in a few days. Again, no one said that I had to be back within a certain amount of days.

I went back today the 5th of October and was told that they don’t have the game as I didn’t come back in 7 days time? No where on my slip or in their signs does it say anything like this and no one mentioned this to me either. Secondly, I paid in full for it already- the item belonged to me they had no right to sell it to anyone else.

Andile then called his manager Cameron who said that he would do the refund if I came back in an hour. So I waited for an hour. When he arrived he then discovered that there was no preorder done for me despite the fact that they accepted payment in full for the item.

Cameron then made me wait even longer while he tried to get authorization from head office. He then decided that he can’t do the refund because he can only get authorization on Monday!

After all of that I really could not wait any longer and left.

BT Games has been really disappointing in their service- not once did anyone apologize for their mistakes and clearly the mistakes were on their side. By giving me incorrect information as to when I could collect the game, by not placing my order, by taking my money and then selling the game that I paid for already, by not contacting me to inform me that they received the stock, by lying that they would refund me, by making me come back at my own inconvenience and cost 4 times and worst of all by not admitting their fault and taking accountability.

This business is obviously run without a value system and lack integrity in the way they do business. They took my money and couldn’t care less thereafter. There was no apology and no remedial action taken by them!

Please rather use Takealot for any further purchases as they offer excellent customer service.