Bad/Worse Service

I bought a PS5 from BT Games in East London branch 15 December 2022. The HDMI started not to work. I took it on the 4 January 2023, I had to follow it up on the 3rd week I took it in. Calling their headquarters they confirmed that their only received it the Friday of the past week.

Fast forward, I took the PS5 as it was under warranty. The people who took it inspected it saw no physical damage. After back and forth enquirying about the progress for more than two weeks, I get to be told that the is physical damage.

According to the picture I'm sent the physical damage is on the outside. How was this missed by the people in East London. Also why did it take this long for people to feedback to me.

Poor service and I refuse this claim. I'm of the opinion it holds no ground. On querying this I get to be told I have to take it up with Partserve. I told Steven from BT Games that I never bought the PlayStation from Partserve.

The attitude I got was very bad and it's important to mention that Staff in East London branch mentioned that they didn't have any TV to check/test it. He took it home to test it and didn't get it right.

I have many doubts on what happend on transit and all the games played to give update on the fault.