Attitude

Before Christmas me and my son went in to the Waterfall mall store- without my husband. I asked the store assistant a question because a small Minecraft plushy was more expensive than a big one. 15 Minutes later my husband went to the store (alone, without me) to buy the plushy for my son for Christmas. As he was standing at the till desk, buying the plushy, the store manager and 2 staff members were making fun of the customer (the were talking about a women who asked a stupid question about a plushy.) They were laughing and making fun, commenting about the stupid customer- not realising that the man standing infront of them is actually the women with the stupid question's husband.

Never ever talk about your customers infront of other customers. Especially making fun of a customer.

We have also previously heard them making comments about a client when the client walked out.

The reason why I always tell people I only buy at this store WHEN I REALLY HAVE TO or when Musica don't have the item is because the store manager is so rude, she talks to clients as if she is the store owner. I have been there a few time with my 8year old son who loves PS and everytime we walk out- I tell him this people are so rude. I have been there when someone asked if they have a certain game and then she answers... "If something is discontinued you will not get that in MY store" speaking in a rude condescending manner. No smile, no customer care- nothing!

Get new staff! These kids have a bad attitude. The staff was 2 ladies and a young man.