Appalling Service

It’s very saddening that BT Games can treat its customers with such disrespect and such uncaring manner. I bought Headsets for R2K, 7 days ago and yesterday they got faulty , red light on them is ever on and does not switch off, they are non responsive. It’s clear that they are faulty and even the store manager / staff tested them. Now I am demanding a replacement or a refund and they can’t even meet me as a customer half way.

I request that you fully refund me my money. I don’t want those headsets anymore.

I have to be spending more and drive all the way to Menlyn for a device so expensive and yet no one can compromise for the sake of consumer satisfaction? Why is it that I as a customer have to be the one inconvenienced when I have spent so much already for a products that is supposed to be one of the best and yet it gets faulty within few days of purchasing?

I have been in the store for over 2 and half hours. And all I get is “Unfortunately we cannot assist you”. Why can they do what they need to do and take my details so that the product can be delivered to me?

I even came up with a solution to say that I can pay more for another set of headsets and might be more than the ones I have purchased. Still no compromise or some kind of solution that will make me happy and leave the store with more sales for the day.

I am still at the store as I type this email. I am not leaving until a solution that is fair is provided.

The service I have received thus far is unbelievable.

Regards, T Khumalo ***