Lack of response and attitude

I e-mailed BT Enterprise on 02/03 to get an update on my order placed on 15/02. Sent a follow up on 04/03. By 08/03 I stilled didn't have a response and e-mailed BT Enterprise asking that they have the courtesy to respond to my emails. The response was immediate but rude - telling me that the quote stated 3-4 weeks. Well last week was the 3rd week and as a customer, I have the right to request an update on my order without get a bad attitude response.<br> <br> I would not use BT Enterprises unless i had to. Very poor customer service.