BSSA order still not fulfilled

On 26 Jan 2016 ordered supplements to the value of R 1,169.00<br> On 1 Feb still nothing but automatic order confirmation email, so asked for an update on the order.<br> <br> Got following response:<br> <br> HI Dylan<br> <br> I am in the pack house today. I will revert as soon as I know when your order will go out<br> <br> Kind Regards<br> <br> Peace Love &amp; Muscles<br> <br> Janet Landsberg<br> Mobile: +***9<br> [URL Removed]<br> <br> <br> Thereafter no response even after several requests.<br> <br> How can you accept people's money, not fulfill the order, and not update meaningfully in any way about what is going on?