1 reviews | Active since Jun 2017
What you see is not what you get
<p>Relocating is stressful at the best of times and it is during these times that it pays to go with the right people to enable a smooth process.</p> <p> </p> <p>I chose to go with Brytons Removals to move from Joburg to London - their agent that came to quote seemed friendly and professional and all the correspondence till the container left was timeous and I was very happy. The actual packing went really well and the team of 10 guys who did that were top notch - so no complaints there.</p> <p> </p> <p>Now several weeks on and the container is sitting and waiting to be delivered I get asked to pay additional charges. The access to the flat is not easy and so they need a shuttle and they thought it was going to the ground floor when in fact it went to the 2nd/3rd floor.</p> <p> </p> <p>I have had several emails flying back and forth and some telecons and to date am still waiting.</p> <p> </p> <p>Finally the owner has called me and so I am not hoping to resolve this. But right now am not a happy bunny</p>
I just have to say that despite the week of stress and panic around the botched tranship arrangements with threats of two additional bills , my tale of woe has had a good ending.
Doug, the owner of Brytons, took my case onboard and ensured that the final delivery and unpacking of the container happened without a hitch or without additional expense.
What I appreciate about Doug is that despite his company having slipped up he was prepared to take the knock and make amends. There are few companies that would acknowledge that! I think Brytons deserve a top star rating for that alone! We all make mistakes and to own up to those takes courage and I am sure Brytons will put additional systems in place to ensure this does not happen again.
I just have to say that despite the week of stress and panic around the botched tranship arrangements with threats of two additional bills , my tale of woe has had a good ending.
Doug, the owner of Brytons, took my case onboard and ensured that the final delivery and unpacking of the container happened without a hitch or without additional expense.
What I appreciate about Doug is that despite his company having slipped up he was prepared to take the knock and make amends. There are few companies that would acknowledge that! I think Brytons deserve a top star rating for that alone! We all make mistakes and to own up to those takes courage and I am sure Brytons will put additional systems in place to ensure this does not happen again.